Summary: We collect limited account and course-usage data to deliver the Embroidery Courses platform, keep it secure, and improve it. Payment processing is handled by third parties; we do not store card details.
You can manage optional cookies at any time, request access to your data, and ask us to delete it where applicable.
1) Data We Collect
We collect information you provide directly and information generated when you use our services.
Account & Profile
- Name and email address
- Login and authentication metadata (e.g., session IDs)
- Preferences (language, theme)
Course Usage
- Course progress and completion status
- Content interactions (e.g., lessons viewed)
- Device and browser details for compatibility
Support & Messages
- Messages you send to support
- Attachments you choose to provide
- Resolution notes and communication history
Payments
Payment processing is handled by third parties. We receive confirmation of payment and related billing metadata (e.g., transaction status). We do not store your full card number, CVV, or banking credentials.
If you choose not to provide certain data, some features (like account access or certificates) may not work.
2) How We Use Data
We use data to run our services and support a safe learning environment.
- Provide services: create accounts, deliver lessons, track progress, issue completion confirmations.
- Personalize: save preferences like theme and cookie settings; tailor your dashboard experience.
- Communicate: send service messages (password resets, policy updates), respond to support.
- Improve: analyze performance, debug errors, understand feature usage trends (when optional analytics is enabled).
- Security: prevent abuse, rate-limit suspicious activity, protect accounts.
3) Legal Bases (where applicable)
Depending on your location, we process personal data under one or more legal bases:
- Contract: to provide the course services you request.
- Legitimate interests: to secure and improve the platform and prevent fraud.
- Consent: for optional analytics and marketing cookies (where shown).
- Legal obligation: to comply with laws and enforce our agreements.
6) Data Retention
We keep personal data only as long as necessary for the purposes described in this policy, including legal, accounting, and security needs.
- Account data: while your account is active, and for a limited period after deletion as required for security and compliance.
- Support messages: retained to resolve issues and improve support quality, then deleted or anonymized when no longer needed.
- Analytics (optional): retained for a limited time and aggregated where possible.
7) Security
We apply administrative, technical, and organizational safeguards designed to protect personal data from unauthorized access, loss, misuse, or alteration.
No online service can be guaranteed 100% secure. Please use a strong password and avoid sharing your credentials.
8) Your Rights & Choices
Depending on your location, you may have rights to access, correct, export, object to processing, restrict processing, or delete your personal data.
You can also update your cookie preferences at any time using the cookie center.
Request form
9) Contact
For privacy questions or requests, contact us:
Email: [email protected]
Phone: +1 (408) 555-0173
If you’re requesting deletion/export, please email us from the address associated with your account.